Trading Terms

Ordering From Crafty Fairy:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order.

Delivery schedule:

Please allow 4-7 days for dispatch of personalised items and 2 days for dispatch of non-personalised items.  Parcels within the UK are sent using Royal Mail First Class and internatoinal orders are dispatched using Royal Mail Airmail Signed For.

Payment:

Visa, Visa Debit, Mastercard, Solo, Visa Electron and American Express payments are processed through Sage Pay (formerly known as Protx).  SagePay is a Payment Gateway, also known as a Payment Service Provider (PSP), which provides the secure link between our website and our merchant bank to ensure that customers' card details remain secure throughout the transaction process.

To help reduce the risk of card fraud all Sage Pay transactions are checked for authentication using 3D secure.  Once you have entered your card details on the Sage Pay payment page you will be prompted on the confirmation page to register your card for 3D Secure where you provide a password for your credit card.  3D Secure is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction.  3D Secure is a culmination of Verified by Visa (VbV) or MasterCard Secure Code (MSC).

We also accept payment by PayPal, which allows safe online payments by credit or debit card, account not necessary.  We also accept payment by GB pounds sterling (£) cheques and postal orders made out to The Gothic Shop.  We do not accept cheques or postal orders in non-sterling currency.  If paying by Postal Order please select "cheque" during the checkout process.

Postage & Packaging UK and overseas:

Please see "Postage Rates"

Returns:

We are unable to accept returns of personalised items, unless we have made an error.  For non-personalised items, if you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund return postage costs unless an item arrives damaged due to our negligence.  Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.