Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order.

Delivery schedule:

Please allow 5-7 days for personalised items.  Non-personalised items are dispatched within 2 days.  Please allow 2-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World.

Payment:

We accept payment by cheques, postal orders, and Nochex and PayPal, which allow safe online payments by credit or debit card.  Please note: We do not accept cheques or postal orders in any other currency other than GB pounds sterling (£).  If paying by Postal Order please select "cheque" during the checkout process.

Packaging:

At Crafty Fairy, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Postage & Packaging UK and overseas:

Please see "Postage Rates"

Returns:

We are unable to accept returns of personalised items, unless we have made an error.  For non-personalised items, if you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence.  Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.